Unused Min Expired | 7-Eleven Rates and Plans | Consumer forum


 

 
You must be logged in to post Login Register


Register? | Lost Your Password?

Search Forums:


 






Wildcard Usage:
*    matches any number of characters
%    matches exactly one character

Unused Min Expired

UserPost

1:41 am
November 25, 2009


mfc

Guest

I have been out of the country for a while and completely forgot all about those unused minutes in my SO account.. they have now expired and I lost a whooole lotta them. Does anyone know if there's any way I can recoop them? I planned to top-up my account this week but it is already too late :( Any advise is greatly appreciated.:oops:


2:03 am
November 25, 2009


iamdrumming

Niagara Falls

Moderator

posts 1431

Once they are expired, the airtime minutes are gone for good. Also, you did not say how long they have been expired (or how long you were out of the country), but just make sure the sim card itself was not deactivated as well.

4:50 am
November 26, 2009


mfc

Guest

I was away for 7 months and came back 2 weeks after the minutes expired. I think the # is still active, but I was hoping to recover the minutes, there were close to $100 worth because I hardly used any before I left the country. Too bad. :yell:

3:45 pm
November 26, 2009


Walter_Wpg

Guest

mfc said:

I was away for 7 months and came back 2 weeks after the minutes expired. I think the # is still active, but I was hoping to recover the minutes, there were close to $100 worth because I hardly used any before I left the country. Too bad. :yell:


According to "the rules", your unused balance is lost, which is unfortunate. However, since the amount is quite significant, it may be worth your while sending an "appeal" to Speakout. Explain your story, your travel period, maybe include copies of your airline boarding passes, have them check your account for no activity while you were away, etc. Be nice, and ask if there is any way to reinstate any or all of your lost time, just this once, pretty please. They don't have to reinstate them… but they might.

My son had a similar experience with his Rogers (!) pay-as-you-go phone. He missed the top-up deadline due to unavoidable circumstances, and thought his balance was gone. But, he called them up, politely explained his story, begged for forgiveness, and voila! they restored his balance.