| User | Post |
|
5:35 am
August 30, 2010
|
647Guy
| | GTA, Ontario | |
| Member | posts 22 |
|
|
This must be a local cash register problem.
I also bought airtime yesterday, just outside of Toronto, Ont., and there is no validity period printed on the voucher. The voucher does say "$25/$50/$75/$100 all expire 365 days after activation." The date & time of purchase are also printed on it.
Unfortunately the CSR on duty @611 was no help this morning since she thought there was no validity period and I didn't have time to pursue the matter. :frown:
|
|
|
3:47 pm
October 3, 2010
|
call44
| | | |
| Member | posts 11 |
|
|
The SO rep checked my voucher #s and said i have till 2012 to apply them. There is no expiry date on the voucher. $25 Now who do i believe?
|
|
|
8:52 pm
October 3, 2010
|
user
| | | |
| Member | posts 17 |
|
|
I don't know who to believe either, I got an email from the Speakout Wireless rep stated as follows:
"We are in the process of standardizing all our vouchers to stating 90 days which is now standard for vouchers with or without expiry dates noted on them"
If our voucher doesn't have an expiration date, what happen if we use it 90 days after purchase?
|
|
|
1:09 pm
October 4, 2010
|
iamdrumming
| | Niagara Falls | |
| Moderator
| posts 1432 |
|
|
I would not chance it, unless you want to see the airtime voucher expire, and you lose the money associated with it.
|
|
|
4:53 pm
October 4, 2010
|
mjbad2
| | | |
| Member | posts 124 |
|
|
I received similar mail stating its 90 days.
I have complained to them that none of the store clerks know these fats and better inform them.
|
|
|
7:26 pm
November 3, 2010
|
lslqssns
| | | |
| Member | posts 17 |
|
|
Was also confused. Called customer service twice and got different answers for the same question. One CSR said there was no time limit for adding the air time voucher to my account. Another said 90 days. I sent Speakout an email requesting they confirm and they replied it is 90 days.
|
|
|
9:25 pm
November 3, 2010
|
mjbad2
| | | |
| Member | posts 124 |
|
|
I just used it after 83 days. So I am sure its 90 days. Received similar reply from SPK stating its 90 days.
why its taking so long for all the stores to be notified about this change? Its confusing.
|
|
|
12:08 am
December 17, 2010
|
newhand123
| | | |
| Member | posts 4 |
|
|
New term for REFILL:
"You must add your 7-Eleven SpeakOut Wireless refill card to your 7-Eleven SpeakOut Wireless account within one year from the date of purchase, as the Card/PIN expires."
|
|
|
2:07 pm
January 27, 2011
|
kitchener
| | | |
| Newbie | posts 1 |
|
|
One year validity is confirmed by speakout wireless, and here is the email response:
Hello,
Thank you for contacting SpeakOut Wireless. Our airtime vouchers will not expire for over 365 days. If you decided to keep a voucher for an extended period of time, we recommend keeping it in a safe place as it cannot be replaced if it is lost. Also, write down the voucher and PIN number in ink as it tends to fade over time.
AskSpeakOut
> Enquiry Concerns: Airtime
> Comments: I bought an airtime voucher on Dec 31, 2010, I was told by the
> store that I need to use the voucher in 30 days, while your website says it
> is one year (in Terms). So how long does an airtime voucher remain valid
> before it is activated (used for refill)? (Note: I know the airtime is valid
> for 365 days AFTER it is activated, but my question is about the time BEFORE
> it is activated).
>
|
|
|
7:44 am
January 31, 2011
|
G4it
| | | |
| Member | posts 7 |
|
|
as posted by kitchener, I got same enail reply from SO CSR that vouchers (I purchased mine at the store) can be activated up to 1 year from date of purchase.
|
|
|
12:16 pm
January 31, 2011
|
iamdrumming
| | Niagara Falls | |
| Moderator
| posts 1432 |
|
|
That information can be found on the "Terms" page on the official site.
|
|
Login 
Register 
Search 
Consumer forum
Print this Post 
The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
Topic RSS 
