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March 29, 2007

I too am happy with the freedom my 7-11 phone gives me. My only reservation is that I can’t find out my call history (I want to make sure the computer got it right!), as I forget when I’ve used the phone, and am always wondering why my balance is dropping so quickly, when I don’t think I’ve used the phone hardly at all! My other major issue is the add-on changes that you’re not told about when you start out. The cost of the phone is more, I think, than just the per-minute chages for calls or text messages – there are a bunch of sneaky add-ons that I would VERY much like to see explained better up front, and detailed thru some sort of a call/account history or statement. Right now, you are at the mercy of the 7-11 computer, and it seems to be a bit too arbitrary for my liking! I have had some success calling up customer service and getting them to look at my account history, but it would be much better if I could do that online myself, or thru a free call (like for account balance – that works really well).

I really like how easy it is to check your voice mail, and to change your message.

All the best,

Jeff Hawker
Nanaimo, BC